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          Return & Refund Policy

          RETURN AND REFUND POLICY

          Last Updated: September 27, 2026

          At Seaicebing, we want you to be satisfied with your purchase. If something is not right, we aim to make our return and refund process clear and straightforward.

          This Return and Refund Policy applies to eligible purchases made through our website.

          30-DAY RETURN POLICY

          You may request a return within 30 days from the date your order is delivered.

          To be eligible for a return, the item must generally:

          • be unused and unworn;

          • be in the same condition in which you received it;

          • include any original tags, accessories, or components supplied with the product; and

          • be returned in its original packaging where reasonably possible.

          We may request your order number, photographs, or other information reasonably necessary to verify your purchase and process your return.

          Please contact us at service@seaicebing.com before sending a return.

          Returns sent without contacting us first may take longer to identify or process.

          NON-RETURNABLE ITEMS

          Certain items may not be eligible for return, including:

          • personalized or customized products;

          • items that cannot reasonably be returned for hygiene or safety reasons once opened or used; and

          • items clearly identified as Final Sale before purchase.

          Any product-specific return restriction will be clearly disclosed on the applicable product page or before purchase where required.

          This section does not limit any rights you may have regarding defective, damaged, incorrect, or misdescribed products under applicable law.

          RETURN SHIPPING COSTS

          For returns based on a change of mind, incorrect size selection, color preference, or other personal preference, the customer is generally responsible for return shipping costs.

          If you receive an item that is:

          • damaged;

          • defective;

          • materially different from the item ordered; or

          • incorrect due to an error on our part,

          we will provide an appropriate remedy and, where a return is required, cover reasonable return shipping costs.

          Please contact us before returning a damaged, defective, or incorrect item so that we can provide the appropriate return instructions.

          DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

          Please inspect your order as soon as reasonably possible after delivery.

          If your item arrives damaged, defective, or incorrect, please contact us promptly at:

          service@seaicebing.com

          Please provide:

          • your order number;

          • a description of the issue; and

          • clear photographs or other relevant evidence where reasonably available.

          After reviewing the issue, we may provide an appropriate remedy, which may include:

          • a replacement;

          • a refund; or

          • another solution agreed with you.

          If the issue results from damage, a defect, or an error on our part, any applicable refund will include amounts required to be refunded under applicable law, including relevant shipping charges where appropriate.

          RETURN PROCESS

          To request a return:

          1. Contact us at service@seaicebing.com within the applicable 30-day return period.

          2. Provide your order number and the reason for the return.

          3. Wait for our return instructions before sending the item.

          4. Package the item securely and send it according to the return instructions provided.

          Please do not send returns to our registered company address unless our customer service team specifically instructs you to do so.

          The return address may differ from our registered business address depending on the product, warehouse, or fulfillment location.

          Customers are responsible for using the return address provided by our customer service team.

          REFUNDS

          Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

          If approved, the refund will be issued to your original payment method.

          Refunds cannot generally be issued to a different payment method unless required or permitted by the applicable payment provider or applicable law.

          REFUND PROCESSING TIME

          Once a refund has been approved, we will generally process it within 7–10 business days.

          After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

          The exact time for the refund to appear in your account therefore depends partly on your payment provider.

          If a reasonable period has passed after you receive confirmation that your refund was processed, please contact your bank or payment provider. You may also contact us at service@seaicebing.com for assistance.

          ORIGINAL SHIPPING CHARGES

          For returns based solely on a change of mind, incorrect size selection, color preference, or other personal preference, original shipping charges are generally non-refundable, except where required by applicable law.

          If the return results from a damaged, defective, incorrect, or materially misdescribed item, shipping charges will be handled in accordance with applicable law and the circumstances of the order.

          EXCHANGES

          We currently do not offer direct exchanges.

          If you would like a different size, color, or product, please request a return for the eligible item and place a new order for the replacement item.

          This helps avoid delays caused by inventory availability and allows refunds and replacement orders to be processed separately.

          REFUSED OR UNDELIVERABLE PACKAGES

          If a package is returned to us because:

          • the shipping address provided by the customer was incomplete or incorrect;

          • delivery could not be completed because of circumstances attributable to the recipient; or

          • the package was refused without a valid product-related reason,

          any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

          If a delivery problem results from an error on our part or an issue attributable to the carrier, please contact us so that we can investigate and provide an appropriate resolution.

          CANCELLATIONS

          If you wish to cancel an order, please contact us as soon as possible at:

          service@seaicebing.com

          We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

          If the order has already been shipped, you may request a return after delivery in accordance with this policy.

          If we successfully cancel an order before shipment and payment has already been collected, any applicable refund will be returned to the original payment method.

          CONTACT US

          If you have questions about a return, refund, damaged item, or your order, please contact us:

          Seaicebing

          Operated by: Chongfenghao Culture Media (Hangzhou) Co., Ltd.

          Registered Address: Room 1120, 11th Floor, Building 1, Qimeng Entrepreneurship Center, Liangzhu Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

          Email: service@seaicebing.com

          Phone: +86 153 2222 2424

          We typically respond to customer service inquiries within 1–2 business days, Monday through Friday.